Terms of Service

Last updated: 4 April 2026  ·  Effective: 4 April 2026

Please read these Terms of Service carefully before using CaseStories. By creating an account or accessing the platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Service.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Vento Digitale di Marco Forlani (VAT IT03694090139, "[ADDRESS]", Italy — hereinafter "we", "us", "CaseStories"), the sole operator of the CaseStories platform, governed by Italian and EU law.

By registering, accessing, or using CaseStories in any way, you unconditionally accept these Terms and our Privacy Policy. If you are accepting on behalf of a legal entity, you warrant that you have authority to bind that entity.

We may update these Terms at any time. For material changes, we will provide at least 30 days' notice by email or prominent in-platform notice. For non-material changes (e.g. corrections, clarifications), the updated Terms take effect upon publication. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a material change, you must stop using the Service and may close your account before the effective date.

2. Description of Service

CaseStories is a Software-as-a-Service platform that enables professionals, agencies, and freelancers to create, manage, and publish AI-assisted case studies with automatic multilingual translation into six languages (EN, IT, FR, DE, ES, PT). Additional features include: public company profiles, SEO-optimised case study pages, search and discovery, view analytics, and inquiry management.

The Service is offered on a free tier and paid subscription plans. Features, limits, and prices are described on the pricing page and may change with 30 days' prior notice to existing subscribers.

We reserve the right to modify, suspend, or discontinue any feature or the Service as a whole at any time, with reasonable notice where practicable. We shall not be liable for any modification, suspension, or discontinuation of the Service.

3. User Accounts

3.1 Registration

You must provide accurate, complete, and current information during registration and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

3.2 Account Security

Notify us immediately at hello@casestories.works of any unauthorised use of your account or security breach. We will not be liable for any loss or damage arising from your failure to safeguard your credentials.

3.3 Account Requirements

  • You must be at least 16 years of age
  • One account per natural person or legal entity
  • Accounts may not be transferred or sold without our prior written consent
  • If you act on behalf of a company, you personally warrant your authority to bind that company

4. User Obligations and Warranties

4.1 Permitted Use

You may: publish genuine case studies documenting real projects you have completed; use the AI generation feature for legitimate professional content; share and link to your published case studies.

4.2 Prohibited Use

You must not:

  • Publish false, fabricated, or materially misleading case studies or performance figures
  • Publish content in breach of any non-disclosure or confidentiality agreement
  • Impersonate any person, company, or entity
  • Upload content that infringes intellectual property rights or contains unlicensed third-party material
  • Upload content that is defamatory, harassing, obscene, or unlawful
  • Use the Service to send unsolicited commercial messages
  • Attempt to gain unauthorised access to accounts, systems, or data
  • Scrape or systematically extract data from the platform without permission
  • Resell, sublicense, or white-label the Service without a specific written agreement
  • Use the Service for any purpose that violates applicable law or regulation

4.3 Third-Party Content and Client Authorisations

When you publish a case study that references, names, describes, or depicts a third party — including your clients, their brands, products, performance data, or any other information relating to them — you represent and warrant that:

  • (a) Completeness of work: you have personally or through your team completed the project described;
  • (b) Client consent: you hold all necessary authorisations — including, where contractually or legally required, explicit written consent from the named client — to publicly disclose the project details on the internet, including any business information, performance metrics, brand assets, or any other confidential information;
  • (c) No NDA breach: the case study does not violate any non-disclosure agreement, confidentiality clause, or contractual restriction binding on you or your client;
  • (d) Accuracy: all statistics, metrics, results, and claims are accurate, verifiable, and not materially misleading or exaggerated;
  • (e) Intellectual property: you hold all necessary rights to use any logos, trade names, trademarks, images, or other intellectual property belonging to your clients or third parties that appear in the case study;
  • (f) Data protection: any personal data relating to identifiable individuals that appears in or is linked to the case study is processed on a valid legal basis in compliance with the GDPR and all other applicable data protection laws.

You acknowledge that CaseStories has no means to verify these warranties and relies entirely on your representations. CaseStories is not responsible for, and shall have no liability whatsoever in respect of, any claim brought by any third party — including your current or former clients — arising from your published content or from any dispute between you and your clients.

4.4 Consequences of Violation

We reserve the right to remove content and suspend or terminate accounts for violations of this Section, without refund where the violation is material. Content removal does not release you from any liability already accrued towards CaseStories or third parties.

5. Intellectual Property and Content

5.1 Your Content

You retain full ownership of all content you create and publish on CaseStories, including case studies, images, and company information ("User Content").

5.2 License to CaseStories

By publishing content, you grant CaseStories a non-exclusive, worldwide, royalty-free licence to host, store, display, transmit, and translate your content solely for operating and improving the Service. This licence ends when you delete the content or close your account (subject to reasonable backup retention).

5.3 AI-Generated Content

Content generated by AI based on your inputs becomes part of your User Content. You are solely responsible for reviewing, verifying, and ensuring the accuracy of all AI-generated content before publishing. CaseStories makes no representations regarding the accuracy, completeness, or fitness for purpose of AI-generated output.

5.4 CaseStories Intellectual Property

The CaseStories platform, design, code, and brand are owned by Vento Digitale di Marco Forlani and may not be reproduced, copied, or used outside the scope of these Terms.

6. Payment Terms

6.1 Subscription Plans

Paid plans are billed monthly or annually in advance. Prices are displayed on the pricing page and may change with 30 days' notice to existing subscribers. Prices are inclusive of applicable VAT where required by law.

6.2 Payment Processing

All payments are processed by Paddle, our Merchant of Record. By completing a purchase, you agree to Paddle's terms and conditions. We do not store payment card data; all payment data is held by Paddle pursuant to their PCI-DSS compliance obligations.

6.3 Automatic Renewal

Subscriptions renew automatically unless cancelled before the renewal date. You can cancel at any time via the Billing portal in your account settings.

6.4 Refund Policy

We offer a 7-day money-back guarantee for new paid subscriptions. To request a refund within this period, email hello@casestories.works with subject "Refund Request". After 7 days, payments are non-refundable except where required by mandatory consumer law in your country of residence. Pro-rated refunds are not provided for early cancellations mid-period.

EU consumers additionally benefit from the 14-day statutory right of withdrawal under Directive 2011/83/EU for digital services not yet activated; this right lapses upon first use of the paid feature set.

6.5 Failed Payments

If a payment fails, we will retry. If all retries fail, your account will be downgraded to the free plan. Your content will be preserved, but publishing will be restricted to free-plan limits.

7. Termination

7.1 By You

You may close your account at any time from your profile settings or by emailing hello@casestories.works. Cancel any paid subscription before closing to avoid further charges.

7.2 By Us

We may suspend or terminate your account for: material violation of these Terms; non-payment of fees; fraudulent or illegal activity; inactivity exceeding 24 months on a free account. For non-urgent violations, we will give reasonable notice and an opportunity to remedy before termination.

We reserve the right to terminate immediately, without notice, where your content or conduct creates legal risk or reputational harm to CaseStories or third parties.

7.3 Effect of Termination

Upon termination: your public profile and case studies become inaccessible. Data is retained for 30 days post-termination to allow recovery, then deleted. Billing records are retained as required by law. Sections 4, 8, 9, 10, and 11 survive termination.

8. Disclaimers of Warranty

8.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR COMPLETELY SECURE.

8.2 No Guarantee of Commercial Results

WE MAKE NO WARRANTY OR REPRESENTATION THAT PUBLISHING CASE STUDIES ON CASEFOLIO WILL RESULT IN NEW CLIENT ACQUISITIONS, INCREASED REVENUE, IMPROVED BRAND REPUTATION, IMPROVED SEARCH RANKINGS, OR ANY OTHER COMMERCIAL OUTCOME. STATISTICS AND INDUSTRY RESEARCH CITED ON OUR WEBSITE OR MARKETING MATERIALS REFLECT GENERAL MARKET DATA AND ARE NOT GUARANTEES OF INDIVIDUAL RESULTS. YOUR RESULTS WILL VARY AND DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.

8.3 No Liability for Third-Party Claims

WE HAVE NO CONTROL OVER AND EXPRESSLY DISCLAIM ALL LIABILITY FOR:

  • THE ACCURACY, COMPLETENESS, OR LEGALITY OF ANY CONTENT PUBLISHED BY USERS;
  • ANY DISPUTE BETWEEN A USER AND THEIR CLIENTS, PROSPECTS, OR ANY THIRD PARTY;
  • ANY CLAIM BY A USER'S CLIENTS ARISING FROM PUBLISHED CASE STUDIES, INCLUDING CLAIMS OF UNAUTHORISED DISCLOSURE, DEFAMATION, INTELLECTUAL PROPERTY INFRINGEMENT, BREACH OF CONTRACT, OR DATA PROTECTION VIOLATION;
  • THE ACCURACY OR FITNESS FOR PURPOSE OF AI-GENERATED CONTENT THAT HAS BEEN PUBLISHED WITHOUT ADEQUATE REVIEW;
  • THE CONDUCT OR CONTENT OF OTHER USERS OF THE PLATFORM.

9. Limitation of Liability

9.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CASEFOLIO, ITS OPERATOR, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS — ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF CASEFOLIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Aggregate Cap

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE — FOR ANY AND ALL CAUSES OF ACTION AND REGARDLESS OF THE FORM OF ACTION — SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT PAID BY YOU TO CASEFOLIO IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) €100 (ONE HUNDRED EUROS).

9.3 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable and fair allocation of risk, and that CaseStories would not enter into these Terms without such limitations. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

9.4 Force Majeure

CaseStories shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government action, cyberattacks, internet or power outages, or failures of third-party service providers.

9.5 Consumer Rights

Nothing in these Terms limits or excludes liability that cannot be excluded or limited under mandatory applicable law, including statutory rights of EU or UK consumers.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless CaseStories, its operator Vento Digitale di Marco Forlani, its employees, contractors, agents, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, demands, liabilities, losses, damages, penalties, fines, costs, and expenses — including reasonable legal fees, court costs, and settlement amounts — brought or threatened by any third party arising out of or in any way connected with:

  • (a) Your published content: any claim by any third party — including, without limitation, your current or former clients, their legal representatives, employees, or partners — that your published case study: (i) was published without necessary authorisation or consent; (ii) violates a non-disclosure agreement, confidentiality clause, or contractual restriction; (iii) constitutes defamation, libel, slander, or misrepresentation; (iv) infringes any intellectual property right, including trademark, copyright, or trade secret; (v) violates applicable data protection law, including the GDPR, with respect to personal data of your clients or their employees;
  • (b) Client disputes: any dispute, claim, or proceeding between you and any of your clients or former clients, regardless of whether such dispute arises before, during, or after the publication of the relevant case study on CaseStories;
  • (c) Inaccurate content: any claim arising from inaccuracies, exaggerations, or misrepresentations in your published case studies, including inflated performance figures or fabricated results;
  • (d) Breach of these Terms: any claim arising from your violation of any representation, warranty, or obligation under these Terms;
  • (e) Violation of law or third-party rights: any claim arising from your violation of any applicable law, regulation, or the rights of any third party;
  • (f) AI-generated content: any claim arising from AI-generated content that you published without adequate review, verification, or authorisation.

This indemnification obligation:

  • Applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise;
  • Applies even if CaseStories contributed to the circumstances giving rise to the claim through its platform infrastructure;
  • Survives the termination of these Terms and the closure of your account;
  • Is not limited to the liability cap in §9.2.

CaseStories reserves the right, at its own election and expense, to assume exclusive control of the defence and settlement of any matter subject to your indemnification obligation. You agree to cooperate fully with such defence and not to settle any claim subject to this indemnification without CaseStories's prior written consent.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Any dispute arising out of or in connection with these Terms or the Service that cannot be resolved through good-faith negotiation within 30 days shall be submitted to the exclusive jurisdiction of the Tribunal of Bergamo, Italy.

Notwithstanding the foregoing, if you are a consumer habitually resident in an EU Member State or in the United Kingdom, you retain the benefit of any mandatory consumer protection provisions of your country of residence that cannot be excluded by contract, and you may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and CaseStories regarding the Service and supersede all prior agreements.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall remain in full force and effect.
  • No Waiver: Failure by CaseStories to enforce any right or provision shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. CaseStories may assign its rights and obligations in connection with a merger, acquisition, or sale of assets, with notice to you.
  • Notices: All notices to CaseStories must be sent to hello@casestories.works. Notices to you will be sent to the email address registered on your account.
  • Language: In the event of any conflict between the English version and any translated version of these Terms, the English version shall prevail.

13. Contact

For questions, legal notices, or complaints regarding these Terms:

  • Email: hello@casestories.works — subject line: "Terms / Legal"
  • Post: Vento Digitale di Marco Forlani, [ADDRESS], Italy

We will acknowledge legal correspondence within 5 business days.